If you have an account and you're having trouble using it you can reach out to this email: NCDESPASSWORDHELP@NCCOMMERCE.COM
If you have general unemployment questions you can text UI to 336-882-4141 to get answers from the department.
NOTE: After filing a claim, it will take about 14 days to receive first payment.
The additional $600 in federal benefits will be for weeks ending April 4 – July 31. DES is still awaiting guidance for issuing those payments. Benefits owed will be paid retroactively. They do not yet know exactly how to qualify people for or pay out the new federal benefits and they cannot yet answer questions about it.
NC Unemployment does not expect to be able to take applications for self-employed workers until after April 25th.
Call hold times are super long due to call volume and DES suggests anyone with a question use the contact form (https://des.nc.gov/customer-contact-form) or email address above if at all possible.